Returns

We provide high quality products and accessories. There may be instances that you may receive a damaged item and we will resolve this promptly.

Returns 

We only accept returns on damaged items. Please contact our customer support team on info@persons-unknown.com within 7 working days of receiving the damaged item. 

Please provide images to verify the damaged items and our customer support team will review your report. We may request additional information or images if necessary. Once the damage is confirmed we will provide you with an authorisation number and instructions on how to return the item.

Apparel Returns and Exchanges 

You have 7 days from receiving your order to request a return. Please email info@persons-unknown.com if you wish to make a return. Please note all items must be unwashed, unworn and in a sellable condition to be eligible for a refund. Items that are returned to us that do not meet the criteria above will not be eligible for a refund and will be returned back. Returns made outside the 7 day window unfortunately will not be eligible for a refund.

Returning the damaged item

All items must be returned in its original packaging with the return authorisation number affix on the outside of the package. Ship the item back to the address that was provided in your shipment.

Upon receiving the damaged item our customer support team will inspect this to ensure that the damaged item matches the discription provided. Once the damage is confirmed we will proceed with the following resolution. 

Time of process

We aim to process returns for damaged items within 7 working days of receiving the return item. Please note the time it takes for the replacement or refund to reflect in your account may vary depending on your payment method.

Exclusions 

Our returns policy only covers items that are damaged upon arrival. We do not accept returns for items that have been used, worn or damaged after delivery due to mishandling or misuse

Contact

If you have any enquiries regarding the returns policy please do not hesitate to contact our Customer Support Team at info@persons-unknown.com